Shipping policy
🛍️ Shopping & Shipping Policy
Last Updated: November 29, 2025
Order Processing
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All products are made to order and fulfilled through our production partner.
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Order processing typically takes 2–7 business days before shipping.
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Once an order is placed, it enters production immediately — we cannot modify or cancel orders after 12 hours.
Shipping Times
Shipping times depend on your location and the fulfillment center used. Typical estimates:
| Region | Estimated Delivery Time (after fulfillment) |
|---|---|
| USA | 3–7 business days |
| Canada | 5–10 business days |
| Europe | 5–10 business days |
| Rest of the world | 7–15 business days |
These are estimates — actual delivery may vary based on carrier delays, customs, or local conditions.
Shipping Costs
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Shipping rates are calculated at checkout based on item weight, destination, and fulfillment region.
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Multiple items may arrive in separate packages depending on the nearest available fulfillment center.
Tracking
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Once your order ships, you will receive a tracking number via email.
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Tracking updates may take 1–3 business days after shipment to appear.
Wrong Address Policy
If you enter an incorrect or incomplete shipping address:
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We are not responsible for lost packages.
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If the order is returned to the facility, we can reship it — reshipping fees will apply.
Customs & Import Fees
For international orders:
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Additional taxes or customs fees may apply depending on your country.
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These fees are not covered by KDI Sports Apparel and must be paid by the customer.
Order Didn’t Arrive?
If 30 days have passed since shipment and you still haven’t received your order:
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Contact us at [your email] WITH your order number.
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We will reach out to the fulfillment provider to investigate.
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Once confirmed as lost, we can issue a replacement order at no cost.
Damaged or Defective Items
If your item arrives damaged or has a printing defect:
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Email us within 7 days of delivery.
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Include photos of the item + packaging.
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Once verified, we will send a replacement free of charge.
Returns
Because each item is made to order:
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We do not accept returns for wrong sizes, styles, or buyer’s remorse.
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If we sent the wrong item, size, or design — we’ll fix it.
For sizing questions, always check our Size Guide before ordering.
Contact Us
For order questions or tracking help, contact us:
📧 socialmedia@khamsindesigns.com
📞 +1 866-542-6746
We’ll get back to you within 1–2 business days